POLICIES, TERMS AND CONDITIONS

When you step aboard Hauraki Express, your safety is in our hands

  • Our vessels are as good as new and meticulously maintained
  • We operate under the Maritime Operator Safety System (MOSS) regime as set down by Maritime New Zealand
  • We have our own Marine Transport Operator Plan (MTOP) to suit Hauraki Express activities and endorsed by Maritime New Zealand
  • Our skippers are suitably qualified through Maritime New Zealand to command Hauraki Express vessels
  • We carry up to date safety equipment according to MOSS

The Skipper of the vessel is in charge and has your safety, comfort and enjoyment as his or her first priority

  • Upon arrival on the a Hauraki Express boat you will receive a safety briefing
  • You will be invited to wear a lifejacket if that is your preference
  • If in the unlikely event of an emergency, the skipper will take charge of the situation and will have authority over the crew and passengers You may be required to wear a life jacket under the skipper’s instructions
  • To ensure the safety of our passengers and skipper, we reserve the right to cancel or postpone any trip at any time up to the commencement of the trip, due to unsafe weather conditions or other unusual circumstances. This decision is at the sole discretion of the skipper
  • On Hauraki Express we strive to give you an enjoyable and happy experience. We encourage fun and a party atmosphere and accept that food and drink may flow freely. We draw the line where excessive alcohol is consumed to the point that safety and respect of other passengers is compromised. In such circumstances, the skipper has the discretion to terminate the trip and return to base

Hauraki Express is committed to protecting the natural quality and sustainability of the Hauraki Gulf and its inhabitants

  • Hauraki Express is qualified as a Pest Free Operator as approved by the Department of Conservation
  • We take all precautions to avoid the transportation of threats to our pristine islands, sanctuaries and waters of the gulf
  • In particular we focus on the protection against the risk of rats, mice, skinks, ants and foreign soil and plants
  • You may be subject to bag and equipment inspections and your footwear may need to be cleaned
  • We invite you to visit http://treasureislands.co.nz/media/53665/biosecurity-info-hauraki-gulf.pdf as a guide to preparing for your trip aboard Hauraki Express
  • We treasure the cleanliness and lack of pollution in the Hauraki Gulf and require that all rubbish be disposed in the boats rubbish bins and disposed of in the correct way on shore

Specific to our Water Taxi trips, but not limited to

  • We understand that your enjoyment on the Gulf may require equipment and toys of your choice. Each passenger can take up to 25KG of luggage. We are also able to accommodate sporting gear such as surfboards, paddle boards, golf clubs, kayaks, mountain bikes and dive gear. Some equipment may be subject to a surcharge. Please mention this to us when booking
  • We know pets are part of the family and should be treated as such, within reason. We can take up to two dogs (on a leash) and two cats (in a cage) on your trip when you book the entire boat with us. Please mention this to us when booking
  • Payments and refunds: Bookings will be confirmed once payment has been received in full either by bank transfer or credit card
  • If the booking is cancelled by the customer prior to 72 hours before the trip, a 50% refund will be given (a 50% cancellation fee will be applicable)
  • If the trip is cancelled by the customer within 72 hours of the trip and for ‘no show’s’, no refund will be given (a 100% cancellation fee will be applicable)
  • In the event that a trip is cancelled by Hauraki Express at the skippers discretion, and there isn’t a mutually agreeable time to postpone the trip, a full refund will be given through internet banking to a nominated bank account

Specific to our Fishing trips, but not limited to

  • Hauraki Express boats are qualified as Amateur-Fishing Charter Vessels by Ministry of Primary Industries and comply with all fishing regulations, in particular; minimum sizes, quota and avoidance of waste and harm to non-targeted species
  • We support Lega-Sea in its efforts to maintain the sustainability of our fishery in the Hauraki Gulf
  • Lost and damaged gear: anglers are liable for lost and damaged gear when on board Hauraki Express. This excludes faulty equipment or general wear and tear
  • Payments and refunds: Bookings will be confirmed once the 50% deposit has been paid at time of booking. There are various ways this can be paid
  • If the booking is cancelled by the customer prior to 48 hours before the trip, a 50% refund will be given (a 50% cancellation fee will be applicable)
  • If the trip is cancelled by the customer within 48 hours of the trip and for ‘no show’s’, no refund will be given (a 100% cancellation fee will be applicable)
  • In the event that a trip is cancelled by Hauraki Express at the skippers discretion, and there isn’t a mutually agreeable date to postpone the trip, a full refund will be given through internet banking to a nominated bank account

Guided fishing trip CONCESSION CARD

  • For Full Boat, Full Day Guided Fishing trips only
  • All five trips must be booked and deposits paid for up front to release the free trip
  • All six trips are to be taken within one year from the day the bookings are made. In the event of cancellations due to poor weather, trips must be rebooked within one year of original (cancelled) trip date
  • If you need to shuffle your trip dates around after the initial booking, no worries! As long as the new date is available and falls within one year of original booking, we can change these for you
  • The ‘Winter Rate’ trips may be included as part or all of your five trips
  • Trips are non-refundable